Last updated: 4 March 2026
Introduction
Less Carbon (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
We collect information that you provide to us when you:
- Complete our carbon assessment form
- Subscribe to our services
- Contact us via email
- Use our website
This may include:
- Business details (company name, ABN, industry)
- Contact information (name, email, phone)
- Energy and emissions data
- Financial information (for payment processing)
- Website usage data (via cookies and analytics)
How We Use Your Information
We use your information to:
- Provide carbon assessment services
- Calculate your emissions footprint
- Generate compliance reports
- Process payments
- Communicate with you about your assessment
- Improve our services
- Comply with legal obligations
Data Sharing and Benchmarking
With your consent, we may:
- Aggregate your emissions data (anonymised) for industry benchmarking
- Include anonymised data in industry reports
- Use data to improve our calculation methodologies
Your company name and identifying information will NEVER be shared without your explicit written consent.
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your information, including:
- Secure file storage (Dropbox Business)
- Encrypted data transmission (SSL)
- Access controls and authentication
- Regular security reviews
Third-Party Services
We use the following third-party services that may process your data:
- Dropbox (file storage)
- Westpac (payment processing)
- Airtable (database management)
- Email service providers
Each service has its own privacy policy and security measures.
Your Rights
Under the Privacy Act 1988, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for data use
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Data Retention
We retain your information for:
- Assessment records: 7 years (compliance requirement)
- Marketing data: Until you unsubscribe
- Anonymised benchmark data: Indefinitely
Cookies
Our website uses cookies to:
- Remember your preferences
- Analyse website traffic (Google Analytics)
- Improve user experience
You can disable cookies in your browser settings.
Contact Us
For privacy-related enquiries:
Email: privacy@lesscarbon.com.au
To exercise your privacy rights or lodge a complaint:
Email: privacy@lesscarbon.com.au
Office of the Australian Information Commissioner: oaic.gov.au
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.